# Mads Hartmann

I’m an experienced software engineer and tech lead with a focus on reliability. I love diving head first into production issues, especially the weird ones. When I’m not rummaging around in production I spend my energy making it easier to understand, and eventually more reliable.

I’m currently a Member of Technical Staff at OpenAI. Before that, I worked at Ona (formerly Gitpod), Glitch, Famly, and Issuu, in roles spanning software engineering, site reliability, and engineering management.

I have a master’s degree in Computer Science from the University of Copenhagen, where I specialised in programming languages and type systems, and a bachelor’s degree in Computer Science from the IT University of Copenhagen.

[Read my blog](https://blog.mads-hartmann.com/)/[What I use](https://uses.mads-hartmann.com/)

## Publications

[Increment Issue 16: Reliability — Tracing a path to observability](https://increment.com/reliability/observability-distributed-tracing/)

## Technical reviewer

[Observability Engineering](https://www.oreilly.com/library/view/observability-engineering/9781492076438/)

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Canonical page: https://www.mads-hartmann.com/